Refund Policy
Refund Policy - RETURNS
We hope you and your dogs are 100% happy with your purchase - but if not we offer a returns policy within 14 days of receipt of your order.
Refunds for the full value of the order are only done if the product is unopened on it’s return.
FROZEN PRODUCTS CAN NOT BE REFUNDED . WHEN DELIVERY IS ACCEPTED, WE NO LONGER HAVE CONTROL OF TEMPERATURE THE PRODUCT IS STORED AT, SO THERFORE WE CANNOT REFUND.
Please post your items to us at
DOGSAINT RAW
UNIT 3A
69 BOTHWELL ROAD,
HAMILTON.
ML30DW
Return postage is paid for by the customer, except where there is evidence of a faulty or incorrect product being supplied. In those cases, we will send you a free returns label to be used at any DPD pick up stop - please get in touch with us at dogsaint25@gmail.com to discuss this.
We recommend using Royal Mail’s click and drop service to purchase your returns postage.
Although we are usually very quick, please allow up to 14 days after sending your order back to us to allow the returns process to be completed.